Abstract:
E-banking technology is very widespread in banking sector while in Kenya; banks are striving to
achieve social and economic development. Banks are investing in Internet for better financial services to their
customers though these systems are believed to have critical challenges in terms of reliability yet have become
modern means of performing business transactions. Therefore, there is a great need to maintain reliability, which
has been investigated shallowly in developing countries given the many challenges such countries face. This
paper therefore sought to define a framework that can be used for assessing Internet banking system reliability.
The study used multi case study design with study population being two banks in Kenya. Data was collected from
a key informant using a questionnaire and document analysis guide and was analysed using both descriptive and
inferential statistics. The study found out that documentation and size internal properties had significant positive
effect on reliability. Further researches are required to establish effect of internal properties of Internet banking
system on other software qualities.
